Coronavirus: guidance on visiting our hospice

Last updated: 3rd April

Since receiving news of the coronavirus outbreak, Ashgate Hospicecare has followed all health guidelines and information to ensure everyone at the hospice and across our other sites are safe. The hospice is putting sensible and precautionary plans in place with our main priority being infection control and prevention to protect our patients, their families, our supporters and our staff and volunteers.

Our response includes:

  • limiting the number of visitors to a patient to one adult at a time
  • closing all our shops and coffee shops in the community until further notice
  • asking external visitors not to come to the hospice, except for friends and relatives of patients
  • having as many of our non-clinical staff as possible working remotely
  • putting up more notices around our buildings about infection control
  • making more hand sanitiser available both at the hospice and at our other sites.

Latest update:

In our ongoing attempt to protect our patients, hardworking staff, volunteers and the wider community from Coronavirus (COVID-19), we are now  limiting the number of visitors to a patient on the ward to one adult at a time (unless people are with us for end of life care and then it will be agreed with the ward sisters on an individual basis). We are now that no children aged 18 and under visit the hospice.

We would ask if you can co-ordinate groups of family and friends to make sure there are only two adult visitors at one time. Any more than that number will not be admitted and we would not like to disappoint you when you arrive at the main hospice building. Please can you help us by not waiting to visit in hospice communal areas as am I’m sure can you appreciate, we are minimising groups of people on site.

The hospice remains open for visitors 24 hours a day, but our main doors are now locked and admission is via buzzer entry. Children will be admitted and leave the hospice direct via patio doors into their parent’s bedroom to reduce the risk of spread of infection once they have had their temperatures tested at reception. It’s very important that no one access a patient room externally without visiting main reception desk. 

To keep the risk of spread of infection to a minimum all visitors will be temperature checked on arrival. Anyone with a high temperature signifying illness will not be able to enter the hospice. 

How to protect yourself and our patients

You can help to stop the spread of any germs if you:

To avoid catching and spreading coronavirus (social distancing) please:

  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people.

What are the symptoms? 

The symptoms of coronavirus are:

What should you do?

Please stay at home and self-isolate for seven days if you live alone or for 14 days (along with the rest of the household) if living with others, if you have:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

If any of the above points apply to you, it is important that you do not visit your GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home. If your symptoms worsen, contact NHS 111 online.

For more information

It is important that we take all reasonable steps to protect those using our services, as well as those working and volunteering at our sites. For further information on coronavirus, please visit:

Why your support matters more than ever

The symptoms of coronavirus may be more severe in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses. Therefore, the demands on our hospice in the coming weeks and months due to the pressures of this outbreak are likely to be unprecedented.

Now more than ever before we need the help and support of our community so we can continue to provide the vital care to our patients, and support their friends and relatives.

We rely on our community to help us raise almost 75% of our funds.

Our patients and those who depend on our services are always our main priority. As such, it is so important that people keep supporting Ashgate Hospicecare to ensure we can continue to provide this vital care to those who need us the most.


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