Coronavirus: guidance on visiting our hospice

Last updated: 27th April 2020

Since receiving news of the coronavirus outbreak, Ashgate Hospicecare has followed all health guidelines and information to ensure everyone at the hospice and across our other sites are safe. The hospice is putting sensible and precautionary plans in place with our main priority being infection control and prevention to protect our patients, their families, our supporters and our staff and volunteers.

Our response includes:

  • limiting the number of visitors to a patient to one named adult
  • closing all our shops and coffee shops in the community until further notice
  • having as many of our non-clinical staff as possible working remotely
  • putting up more notices around our buildings about infection control
  • making more hand sanitiser available both at the hospice and at our other sites.

For more information on how Ashgate Hospicecare services have changed in response to the COVID-19 crisis in respect of end of life patient flow, complex palliative care needs and wider community and bereavement support, please click here.

Latest update:

In our ongoing attempt to protect our patients, hardworking staff, volunteers and the wider community from Coronavirus (COVID-19), we are now limiting the number of visitors to a patient on the ward.

One named visitor for patients admitted to the ward for symptom management will be allowed. This will be the same visitor for the duration of their stay unless they become unwell. For patients who are admitted for end of life care, we are allowing two named visitors. However, this needs to be agreed with the Ward Sister or Ward Manager. Patient’s children are allowed to visit but they must be accompanied by the named visitor if they are under 16 years old.

We would ask if you can co-ordinate groups of family and friends to make sure there is only one named adult visitor. Any more than that number will not be admitted and we would not like to disappoint you when you arrive at the main hospice building.Please can you help us by not waiting to visit in hospice communal areas as am I’m sure can you appreciate, we are minimising groups of people on site.

The hospice remains open for visitors 24 hours a day, but our main doors are now locked and admission is via buzzer entry. It’s very important that no one access a patient room externally without visiting main reception desk.

To keep the risk of spread of infection to a minimum all visitors will be temperature checked on arrival. Anyone with a high temperature signifying illness will not be able to enter the hospice.

How to protect yourself and our patients

You can help to stop the spread of any germs if you:

To avoid catching and spreading coronavirus (social distancing) please:

  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can

What are the symptoms? 

The symptoms of coronavirus are:

What should you do?

Please stay at home and self-isolate for seven days if you live alone or for 14 days (along with the rest of the household) if living with others, if you have:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

If any of the above points apply to you, it is important that you do not visit your GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home. If your symptoms worsen, contact NHS 111 online.

For more information

It is important that we take all reasonable steps to protect those using our services, as well as those working and volunteering at our sites. For further information on coronavirus, please visit:

Help scientists identify high risk areas in the UK by taking one minute to report your health daily via the COVID Symptom Tracker app, even if you’re well.

Why your support matters more than ever

The symptoms of coronavirus may be more severe in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses. Therefore, the demands on our hospice in the coming weeks and months due to the pressures of this outbreak are likely to be unprecedented.

Now more than ever before we need the help and support of our community so we can continue to provide the vital care to our patients, and support their friends and relatives.

We rely on our community to help us raise almost 75% of our funds.

Our patients and those who depend on our services are always our main priority. As such, it is so important that people keep supporting Ashgate Hospicecare to ensure we can continue to provide this vital care to those who need us the most.

To support our Urgent Appeal and help us continue to respond to the challenge of coronavirus in our community, please click here.

Covid-19 and Your Information

Please click here to read our supplementary Privacy Notice on Covid-19 for Patients. This notice describes how your personal information can be used to protect you and others during the Covid-19 outbreak.


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