As the national response to COVID evolves, we regularly review the measures we take to help protect our patients, visitors, and staff.
As a hospice, we have a duty of care to the vulnerable patients we support, many of whom are at higher risk of complications from COVID.
That is why we’re updating our visitor guidelines to help ensure the safety of everyone we care for.
From Monday 2nd August, we are introducing rapid lateral flow tests to all visitors, over the age of 16, to our inpatient unit.
This will be in addition to our existing infection prevention and control measures, such as temperature checks on arrival, hand sanitising, use of personal protective equipment and physical distancing. We have recently been shortlisted for a prestigious Royal College of Nurses infection control award for our hard work keeping patients and the wider community safe and we have confidence this is the right course of action.
Please read the visitor guidance below, so that you know what to expect for your visit.
Before you visit
You’ll be expected to have taken a lateral flow test before you arrive. Once at the hospice you will be asked to provide evidence of a negative result.
Proof of your test result can be provided as a printed document, a text or email that you can show on your phone or by showing the physical test strip.
Unfortunately, without proof of a negative test result you will be unable to visit your friend or relative.
Please remember to log your test result online at www.gov.uk/report-covid19-result or by calling the phone number in your test kit’s instructions.
On the day of your visit
Once you have shown proof of your negative test result you will undergo the usual infection control procedures before being taken to visit your loved one.
For those who require assistance completing a lateral flow test, support and guidance will be provided by our reception staff from 8.30am – 5pm and ward staff outside of these times.
The information attached to this letter explains the process in more detail. If you have any further questions or queries about visiting loved ones, please ask to speak to the Ward Manager or Ward Sister.
Thank you in advance for your patience and cooperation. We will continue to work hard to support and improve meaningful visits with your loved ones.
Frequently Asked Questions
Click here for more information that explains the process in more detail. Should you have any questions, please feel free to speak to the Ward Manager or Ward Sister.