Referrals to our Clinical Nurse Specialists

Referrals will be processed by the Triage Hub Monday to Friday, 9am to 5pm

To make an online referral, click here

Referrals are only accepted from any Health Care Professional.


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All patients must be registered with a GP within the North Derbyshire CCGs

How do I access the service?

Alternatively, you can download our referral form here

All patients must be registered with a GP within the North Derbyshire CCGs
Referrals to the Palliative Care Specialist Nurse team will be Triaged when:
• The Referral Form has been fully completed and received or a comprehensive Letter has been completed and received
• A medication list has been received
• The patient has consented to share records with Ashgate Hospicecare
• The patient has been identified as having specialist palliative care needs

(see criteria here)

If your referral is urgent please contact the Triage Team directly on 01246-565-026
We also accept letters from Health Care Professionals which can be posted or emailed to Ashgate Hospicecare, Triage Team:

Email: ashgateCnstriage@nhs.net

Address:
Ashgate Hospicecare
Ashgate Road
Old Brampton
Chesterfield
S42 7JD

Once we have received your referral:

You may receive a telephone call from the Triage CNS to obtain more information if required. Please ensure your contact details are completed to avoid any delays.

Our Triage Team will contact the Patient and carry out a telephone Triage assessment, this will help to clarify the patient’s concerns and identify the need and priority.

You will receive an email detailing the outcome of the telephone assessment and plan of care.

Our Clinical Administrators will contact the GP surgery to inform the GP of the referral and request medical information in the form of copies of letters and scan reports as required.

This patient’s assessment may be undertaken at home or a clinic setting depending on the situation. The assessment will be completed by a member of the Palliative Care Specialist Nurse Team or if required by one of our Palliative Care Consultants.

The Triage team may also be able to signpost or refer on to other services where necessary.

Urgent Referrals

If your referral is urgent please contact the Triage Team directly - 01246-565-026

After completing the referral, your telephone call will help us to prioritise the patient and begin arranging an appropriate response.

Patients whose priority is Urgent will be seen within 1-2 working days.

Patients whose priority is Routine (non urgent) will be seen within 7 working days.

To make an online referral, click here
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